It usually takes 2 - 4 days for your order to be shipped.

Once your order has been shipped, you will receive an email with your shipping confirmation.
Please note that tracking is only possible when sending a parcel. You will receive the tracking number with your shipping confirmation.

Shipping within Germany
Postal shipment: Free shipping
DHL parcel (insured):
- up to 98.99 = 6.90 €
- from 99 € = free

Shipping to AT
DHL parcel (incl. tracking):
- up to 129.99 € = 8.99 €
- from 130 € = free

Shipping within the EU:
DHL parcel (insured):
- up to 149.99 € = 8.99 €
- from 150 € = free

Shipping to CH:
DHL parcel (insured): 9.90 €

Shipping outside the EU
- DHL parcel 34.90 €

Clear! You can also have your order sent to a DHL Packstation.
To do this, you can simply enter the address of the DHL Packstation as the delivery address when placing your order. Please don't forget to include your postal number!

It is best to enter it as follows:
Address = "Packstation" and the number of the Packstation (e.g. Packstation 100)
Additional address = your own postal number

You can choose your home address, company address or a packing station as the shipping address.

Unfortunately, it is not possible to deliver your items to a PO box or a border post office branch.

Please note that tracking is limited for postal shipments; there are fewer status updates compared to DHL parcel shipments.

You can order using the following payment methods:
- Paypal
- Credit card (Visa/Mastercard)
- Invoice with Klarna
- Sofortüberweisung (by Klarna)

Depending on the bank, instant transfer can take up to 72 hours to process.

During this time, we will prepare your order and ship it as soon as payment has been confirmed.
You will receive your shipping confirmation with tracking number on the evening of the day of dispatch.

You can enter your discount code in the ordering process (checkout).
Pay attention to the discount field and enter your discount code there. The shopping cart value will be recalculated after entering a valid code.
Please note that no discount can be applied after payment.

If you have placed an order, you should also receive a notification.
If not, contact us via email , chat, Facebook , or Instagram and let us know the date and time. We'll check our system to see if your order has been received.

If you received an order confirmation from us, everything worked. Your order will now be prepared and shipped. You will next receive a shipping confirmation. Have fun with your jewelry.

First of all, we're very sorry. Please let us know what went wrong (with a picture) via email , chat, Facebook , or Instagram .
We'll get back to you as soon as possible and arrange for your jewelry to be exchanged. Please include your order number (#FIL....) in the subject line so we can process your request more quickly.

First of all, we're very sorry. Please let us know what went wrong (with a picture) via email , chat, Facebook , or Instagram .
We'll get back to you as soon as possible and arrange for your jewelry to be exchanged. Please include your order number (#FIL....) in the subject line so we can process your request more quickly.

Oh dear, that shouldn't be happening. Tell us (with a picture) via email , chat, Facebook , or Instagram what went wrong.
We will contact you as soon as possible and organize the replacement of your defective jewelry.
Please include your order number (#FIL....) in the subject line so we can process your request more quickly.

Oh dear, that doesn't sound good. Tell us (with a picture) via email , chat, Facebook , or Instagram what went wrong.
We will get back to you as soon as possible and see what we can do for you.
Please include your order number (#FIL....) in the subject line so we can process your request more quickly.

We use exclusively 316L stainless steel for our jewelry. 18K gold, silver, or black alloys are applied in multiple layers. This makes our jewelry waterproof and very skin-friendly .
The stones used are zirconia gemstones.

Yes, thanks to the finishing, the color on the stainless steel lasts very well and does not tarnish. You can wear our jewelry in the water without hesitation.

The best way to do this is with a microfiber cloth and water. You should clean your jewelry regularly for two reasons.
1. If less dirt accumulates on your jewelry, cleaning is easier.
2. Your jewelry will shimmer much more beautifully when it is clean and polished.
This means you can enjoy your jewelry for a long time.

Your payment will be refunded to you as soon as possible after receipt of the goods and inspection via the payment method you originally used. You will receive a confirmation as soon as the credit has been paid out.
To make the process even faster and smoother, contact us in advance so that we can announce your return in the system.

You are welcome to return one or more items to us within the 30-day cancellation period .
We do not cover return shipping costs. Unfortunately, we cannot accept returns without postage paid.

If you cannot find the return address on the shipping label (sender), please send your return to:
FILJÓS UG (limited liability)
Altrheinstr. 15
68647 Biblis

It is very important that the delivery note from your package is enclosed with the return so that we can assign the return to your order.
Once we have received and inspected the goods, the amount will be refunded to your chosen payment method. This usually takes two to four days.

As soon as we have received and checked the goods, the amount will be refunded to your chosen payment method. This usually takes two to four days.